POLICIES AT LOFTY STORIES
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Lofty Stories Return Policy
Please review the following choices carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method. If your return is shipped or brought to a store after the timeframes indicated below, we regret that we cannot issue a refund or send the merchandise back to you.
Returning Items Bought from Lofty Stories Website
Returning Items Bought In-Person with Lofty Stories
Items That Cannot Be Returned
Returning Items Bought from
If you're not satisfied with your purchase, you may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days after the delivery date. All returned items must be in their original condition; shrink-wrapped products must be unopened. Shipping fees are not refunded.
Customized Autographed books are non-refundable.
If your packing slip is unavailable, please print out the Shipping Confirmation email you received after the item(s) shipped. Include that printout in the box, and write your Order Number on the outside of the box. Returns should be sent to:
3351 Corridor Marketplace
Unit 400, #34
Laurel, MD 20724
Please Note: Your packing slip is not a prepaid label. You will be required to pay for return shipping. Shipping charges are non-refundable.
This policy applies to the following item types:
For a list of items that cannot be returned, click here.
Returning Items Bought
In-Person with Lofty Stories
A store credit or Lofty Stories Gift Card will be issued for the purchase price of the item when a gift receipt is presented within 60 days of purchase.
Items That Cannot Be Returned:
Briefly describe your degree and any other highlights about your studies you want to share. Be sure to include relevant skills you gained, accomplishments you achieved or milestones you reached during your education.